# Platform Status (/docs/guides/support/platform-status) 

# 🖥️ Check Service Status, Uptime & Maintenance Notifications [#️-check-service-status-uptime--maintenance-notifications]

We know how critical payment uptime is to your business. That’s why we offer a [**real-time status page**](https://status.handsin.com) where you can check the current health of all Hands In systems, past incidents, and ongoing maintenance updates.

Our status page offers:

* **Real-time service health**: See if any systems are currently degraded or unavailable
* **Component-level breakdowns**: Get visibility into specific services such as API endpoints, dashboards, SDKs and more!
* **Historical uptime**: Review our availability metrics over time

We target 99.95%+ uptime across all core systems. If you're an enterprise customer with a custom SLA, your agreement terms would apply.

## 🔔 Subscribing to Updates [#-subscribing-to-updates]

Critical platform updates — including major incidents or scheduled maintenance — are shared via email to the registered address associated with your merchant account.

> If your team requires more granular or real-time monitoring, we recommend regularly checking our [status page](https://status.handsin.com).

## 🛠️ Maintenance Notifications [#️-maintenance-notifications]

We communicate all scheduled maintenance well in advance via the status page. Each update includes:

* The time window and timezone
* Affected systems or regions
* Expected impact (e.g. degraded API performance or temporary downtime)

> We share maintenance notices via email and through any additional communication channels you’ve set up with us (e.g. Slack, Teams).

## 🧠 Using the Status Page During Incidents [#-using-the-status-page-during-incidents]

If you're experiencing issues with the Hands In API or platform, we recommend checking the status page first. If an incident is already reported, our engineers are actively working on it.

* If everything is green and you're still having trouble, contact our support team for immediate help.
* When contacting support, include any relevant context such as session IDs, error messages, or timestamps to help us investigate faster.

> 🚀 **Enterprise Clients:** For mission-critical production incidents, please use your dedicated support channel and escalation procedure in parallel with monitoring the status page.

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